Content Pioneers

Thursday, July 17, 2014

Importance of Employee Satisfaction versus Consumer Satisfaction for an Organisation

When the question is raised, whether a company or an organisation should be either in the welfare of its employees or its customers, a number of assumptions are made by the people. The customer is the benefactor of the organisation whereas the employee is the driving force of the organisation.

The Debate Is On!

Evidently, an organisation owes it to both its customers as well as its employees; but the organisations nowadays focus more on customer satisfaction than employee satisfaction. Customer satisfaction is the sole motive of any organisation in today’s world although employee satisfaction is equally important but avoided most often. The employees, no doubt, in any organisation work towards the betterment and growth of the organisation; they are treated as slaves or somebody who is a captive to the authorities. Despite the long working hours, the competition among colleagues, the low wages, and the misdemeanor by the superiors; the wage earners work as laborious as they can to take the organisation to the top. The organisations owe it to their employees to treat them as one of their own and not someone whom they have bought out with their money. The employees in today’s world have huge responsibilities outside the workplace; they have to manage home affairs, monetary affairs and so on. Thus, they need a break from work when they are at home. The employers need to ensure that their employees get enough time to take the load off their shoulders. The employees represent the organisation to the world. The customer satisfaction is directly linked to the employee satisfaction as satisfied employees can only attract the customers towards the organisation. Employers have a moral duty towards their employees to keep them happy and satisfied at all times so as to ensure a good conduct of the operations in the organisation. A working atmosphere needs to be filled with fun, joy and a sense of ownership of the organisation. An employee who thinks of the organisation as his life, lines in with the objective of the organisation and thinks of his colleagues and superiors as his family can take the organisation to heights beyond imagination.

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Wednesday, July 16, 2014

How satisfied are you with your current job?

Nowadays, most people who work in multinational organisations are not satisfied with their job profiles.

Let’s see how satisfied you are with your current job.

· Do you want to travel that long distance to reach your office every day?
· Do you like the way you spend your whole day?
· Are you satisfied with the tasks you perform?
· Do you think that you are paid enough for the job you do?
· Do you get regular appreciation from your boss?
· Do you like the environment that you work in?
· Are you satisfied with the type of people that work with you?

If the answer to all the above questions is NO, you are clearly not satisfied with the job you have and you seriously need a big CHANGE.

Thomas Alva Edison failed thousands of times before inventing the light bulb, but, he never saw these failures as a disappointment. He only said “I have not failed. I have found 10,000 ways that won’t work.” A person’s satisfaction for a job comes only if he has given his hundred percent in performing the job. Otherwise, people only aren't satisfied if they don’t like the work they do or face minimal problems which they don’t want to counter.

Is satisfaction a necessity?

People who work in organisations think that job satisfaction is the most important thing a person needs while performing the functions of their job and they are right in each and every manner. But, job satisfaction is not the only thing that the people should have in order to justify their job. They need to have an interest in the job that they perform so that they can have their job satisfaction. They need to have a sense of responsibility and ownership towards the organisation and need to learn that the job that they perform directly affects the growth of the organisation.

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Tuesday, July 15, 2014

Are You Losing Out On The Best Of Your Employees?

“If I could redo one choice in my life, I would choose not to join an MNC,” says a former employee of a leading supermarket. His life is all hampered by the useless rules and regulations of the organisation and the recession that took what each and every person had. His employer left him with almost no choice at all but to work and live with what all was left with him.

Load but Don’t Overload

Load but don't overload!

An employee in any organisation from the root level to the top is like a building block. If any block loses its balance, the whole organisation may crumble to pieces. Nowadays, the employees in the organisations feel disengaged and wait for their day to get over so that they can reach home and continue their monotonous life schedule. When a person joins a company, he is motivated and has many hopes and expectations along with many new ideas flowing in and out of his mind. But, as the time passes by, these hopes and expectations succumb under the load of work.

What Are They There For?

The employees in any organisation need to understand their purpose in the organisation. They need to understand that any work they do is for the benefit of the organisation and affects it in a positive manner. When the employee sees his growth in the vision of the organisation, then only he is able to contribute his whole towards the goal of the organisation.

What Must Be Done?

The benefit of any organisation lies within the best interests of its employees. As long as the employees give their whole to the company, the company progresses towards its goals. The employers should always keep in mind the welfare of their employees while designing their plans of action. The employers need to ensure that they reward the employees when they do something good. They should always have a connection with their employees which ensure that they have a sense of trust in the employer. There should not be any communication gap.

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